Warehouses located in United States and Australia.
Items ready for shipment from both countries and will be shipped in accordance to the closest location for shipping.
Ocean Wave Jewelry offers standard and expedited shipping options to both domestic and international destinations. All orders placed are shipped within 1-2 business days with full tracking information.
Our team will ensure delivery is completed within a timely manner as stated in the shipping time frames below.
SHIPPING TRANSIT TIME :
All orders above $60 USD qualify for free shipping. Domestic ( US, Canada, Australia) and International orders all qualify for free shipping above $60 USD.
STANDARD SHIPPING :
- USA and Canada orders : shipped with USPS
- International orders : shipped with USPS international/UPS
- Australia orders : shipped with Australia Post
EXPRESS SHIPPING :
- USA and Canada : shipped with DHL express/UPS/USPS Priority
- International orders : shipped with DHL express/UPS/USPS Priority
- Australia orders : shipped with Australia Post express/ DHL express
Contact our support team at firstname.lastname@example.org for any questions on delivery.
*note: please write all shipping addresses in English as our shipping carrier only accepts the Latin (English) alphabet
If you change your mind about your piece, Ocean Wave Jewelry will happily refund or offer a gift card to the full amount (less shipping costs) within the first 14 days of receiving your piece. To organize a return, please email our customer care team at email@example.com
How can I exchange my order?
If you would like to exchange your item, Ocean Wave Jewelry will offer a gift card for the full amount, less shipping costs. To receive a gift card all pieces must be returned within 14 days of receiving & must be undamaged, unworn & without any scratches etc. Postage back to Ocean Wave Jewelry Facility is covered by our free return and exchange policy. Contact us by email at firstname.lastname@example.org
Does Ocean Wave Jewelry offer repair service?
Yes we do! In the unlikely case that you've received a faulty product, we will replace your product for free within 90 days of delivery. We strive for quality at Ocean Wave and ensure the highest quality standards from our manufacturing process with 316L Stainless Steel and 18k gold plated. Our jewelry is designed to be sturdy and withstand personal wear and tear.
Thank you for your interest in Ocean Wave Jewelry. We are thrilled that you want to work with us.
Don't hesitate to contact us at email@example.com