Shipping & Returns

Shipping information​

Warehouses located in United States and Australia.

Items ready for shipment from both countries and will be shipped in accordance to the closest location for shipping.

 

Ocean Wave Jewelry offers standard and expedited shipping options to both domestic and international destinations. All orders placed are shipped within 1-2 business days with full tracking information.

Our team will ensure delivery is completed within a timely manner as stated in the  shipping time frames below. 

SHIPPING TRANSIT TIME :

Shipping

All orders above $60 USD qualify for free shipping. Domestic ( US, Canada, Australia) and International orders all qualify for free shipping above $60 USD.

STANDARD SHIPPING :

  • USA and Canada orders : shipped with UPS, DHL, FedEx and USPS
  • International orders    : shipped with  UPS, DHL, FedEx and USPS
  • Australia orders   : shipped with Australia Post

 

EXPRESS SHIPPING :

  • USA and Canada  : shipped with DHL express/UPS/DHL/USPS Priority
  • International orders  : shipped with DHL express/UPS/DHL/USPS Priority
  • Australia orders   : shipped with Australia Post express/ DHL express

Contact our support team at support@oceanwavejewelry.com for any questions on delivery. 

 *note: please write all shipping addresses in English as our shipping carrier only accepts the Latin (English) alphabet​

Return Policy​

If you change your mind about your piece, Ocean Wave Jewelry will happily refund or offer a gift card to the full amount (less shipping costs) within the first 30 days of receiving your piece. To organize a return, please email our customer care team at support@oceanwavejewelry.com

How can I exchange my order?

If you would like to exchange your item, Ocean Wave Jewelry will offer a gift card for the full amount, less shipping costs. To receive a gift card all pieces must be returned within 30 days of receiving & must be undamaged, unworn & without any scratches etc. Postage back to Ocean Wave Jewelry Facility is covered by our free return and exchange policy. Contact us by email at support@oceanwavejewelry.com

 

Does Ocean Wave Jewelry offer repair service?

Yes we do! In the unlikely case that you've received a faulty product, we will replace your product for free within 90 days of delivery.  We strive for quality at Ocean Wave and ensure the highest quality standards from our manufacturing process with 316L Stainless Steel and 18k gold plated. Our jewelry is designed to be sturdy and withstand personal wear and tear.

 

Wholesale Inquiries​

Thank you for your interest in Ocean Wave Jewelry. We are thrilled that you want to work with us.

Don't hesitate to contact us at support@oceanwavejewelry.com