Return Policy

If you change your mind about your piece, Ocean Wave Jewelry will happily refund or offer a gift card to the full amount (less shipping costs) within the first 14 days of receiving your piece. To organize a return, please email our customer care team at

How can I exchange my order?

If you would like to exchange your item, Ocean Wave Jewelry will offer a gift card for the full amount, less shipping costs. To receive a gift card all pieces must be returned within 14 days of receiving & must be undamaged, unworn & without any scratches etc. Postage back to Ocean Wave Jewelry Facility is covered by our free return and exchange policy. Contact us by email at info@oceanwavejewelry.com

Does Ocean Wave Jewelry offer repair service?

Yes we do! In the unlikely case that you've received a faulty product, we will replace your product for free within 90 days of delivery.  We strive for quality at Ocean Wave and ensure the highest quality standards from our manufacturing process with 316L Stainless Steel and 18k gold plated. Our jewelry is designed to be sturdy and withstand personal wear and tear.

 

Ocean Wave Jewelry will not accept any pieces when:

A piece is not returned in its original condition: has been worn, scratched, damaged or is not in it's original packaging.

If the item is returned outside of the timeframe stated above